Shipping Policy

1Overview

This Shipping Policy explains how ACCINTA ("we", "us", "our") processes and delivers orders placed on accinta.com. By placing an order with us, you agree to the terms set out below. This policy should be read together with our Refund & Returns Policy and Terms of Service.

2Shipping Costs

We offer free standard shipping on all orders delivered within Australia — no minimum spend and no hidden fees. The shipping cost shown at checkout is the final cost you pay for delivery.

All prices on our website are in Australian Dollars (AUD) and include GST where applicable.

3Order Processing Time

Orders are processed within 1–2 business days (Monday to Friday, excluding public holidays). Processing includes order verification, picking, packing and handing your parcel to the carrier.

• Orders placed before 12:00 PM AEST on a business day are usually processed the same day.
• Orders placed after the cut-off time, on weekends or on public holidays are processed the next business day.
• During peak periods (such as sales events and the holiday season), processing may take slightly longer.

You will receive an order confirmation email once your order is placed, and a shipping confirmation email with your tracking number once it has been dispatched.

4Estimated Delivery Times

Once dispatched, delivery times depend on your location. The estimates below are in business days and are provided as a guide only:

5Shipping Destinations

We currently ship to addresses within Australia only, including all states and territories. We do not offer international shipping at this time.

Some carriers may be unable to deliver certain items to PO Boxes or Parcel Lockers, particularly large or heavy items. Where this applies, please provide a street address for delivery.

6Large & Bulky Items

Some larger or heavier products — such as large garden beds, greenhouses or outdoor furniture — may be delivered by a freight carrier. Freight delivery is still free.

• The carrier may contact you by phone, SMS or email to arrange a suitable delivery time.
• Freight deliveries are usually made to the kerbside or front door of the delivery address.
• Please make sure someone is available to receive the delivery and that there is safe access to the property.

7Order Tracking

Every order is shipped with tracking. Once your order has been dispatched, you will receive an email with your tracking number and a link to follow your delivery. You can also check your order status anytime on our Track Order page using your order number and billing email.

Please allow up to 24 hours after receiving your tracking number for tracking information to update.

8Incorrect Addresses

Please make sure your shipping address is complete and correct at checkout. If you notice an error, contact us as soon as possible at contact@accinta.com or +61 490 064 706.

• If your order has not yet shipped, we will update the address for you free of charge.
• If your order has already shipped, we may not be able to change the address, but we will do our best to help with the carrier.

ACCINTA is not responsible for orders delivered to an incorrect address provided by the customer.

9Delays, Lost & Damaged Parcels

Delays: If your order hasn't arrived within the estimated delivery time, please contact us and we will investigate with the carrier.

Lost parcels: If tracking shows no movement for an extended period or your parcel is confirmed lost, we will send a replacement or issue a full refund.

Damaged parcels: If your order arrives damaged, please email contact@accinta.com within 7 days of delivery with your order number and photos of the item and packaging. We will arrange a replacement or full refund at no cost to you.

Delivered but not received: If tracking shows your parcel as delivered but you haven't received it, please check with neighbours and around your property, then contact us within 7 days so we can open an investigation with the carrier.

10Returned to Sender

If a parcel is returned to us because of an incorrect or incomplete address, a failed delivery attempt, or because it was not collected from the carrier, we will contact you to arrange re-delivery or a refund. Additional shipping costs may apply for re-delivery where the address provided was incorrect.

11Your Consumer Rights

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in this Shipping Policy limits or excludes any rights or remedies you may have under the Australian Consumer Law or any other applicable law.

12Contact Us

If you have any questions about this Shipping Policy or your delivery, please get in touch: