Privacy Policy

1Introduction

ACCINTA ("we", "us", "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose and protect your personal information when you visit accinta.com or make a purchase. We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2Information We Collect

We may collect the following personal information:

• Contact details — name, email address, phone number
• Delivery and billing details — shipping and billing addresses
• Order information — products purchased, order history, returns and enquiries
• Payment information — processed securely by our payment providers; we do not store full card details
• Technical information — IP address, browser type, device information, pages visited and how you use our website (collected through cookies and similar technologies)
• Communications — messages you send to us by email, phone or contact forms

3How We Collect Information

We collect information directly from you when you place an order, create an account, contact us or subscribe to our emails, and automatically when you browse our website through cookies and similar technologies. See our Cookie Policy for more details.

4How We Use Your Information

We use your personal information to:

• Process, deliver and track your orders
• Process payments and refunds, and prevent fraud
• Respond to your questions and provide customer support
• Handle returns, warranty claims and complaints
• Send order updates and, where you have agreed, marketing emails
• Improve our website, products and services
• Measure and improve our advertising
• Comply with our legal obligations

5Sharing Your Information

We do not sell your personal information. We only share it with trusted third parties who help us run our business, including:

• Payment processors, to process your payments securely
• Couriers and freight carriers, to deliver your orders
• Website hosting, e-commerce and IT service providers
• Email and customer service providers
• Analytics and advertising providers (such as Google), to understand website use and show relevant ads
• Government authorities or law enforcement where required by law

These parties may only use your information to provide services to us.

6Overseas Disclosure

Some of our service providers (such as hosting, payment, analytics and advertising providers) may store or process information outside Australia, including in the United States. Where this happens, we take reasonable steps to ensure your information is protected in a way that is consistent with the Australian Privacy Principles.

7Marketing

If you subscribe to our emails, we may send you news and offers. You can unsubscribe at any time using the link in any marketing email or by contacting us. We will still send you important messages about your orders.

8Cookies & Advertising

We use cookies and similar technologies to make our website work, analyse traffic and show relevant advertising, including through Google services. You can control cookies through your browser settings and manage personalised Google ads at adssettings.google.com. See our Cookie Policy.

9Data Security

We take reasonable steps to protect your personal information from misuse, loss and unauthorised access, including SSL encryption on our website and secure, PCI DSS-compliant payment processing. No method of transmission over the internet is completely secure, but we work to protect your information.

10Data Retention

We keep personal information only for as long as needed for the purposes described in this policy, including to meet legal, tax and accounting requirements. When it is no longer needed, we take reasonable steps to delete or de-identify it.

11Access & Correction

You can request access to the personal information we hold about you, or ask us to correct it, by emailing contact@accinta.com. We will respond within a reasonable time, usually within 30 days. We may need to verify your identity before releasing information.

12Data Breaches

If a data breach occurs that is likely to result in serious harm, we will notify affected individuals and the Office of the Australian Information Commissioner (OAIC) as required under the Notifiable Data Breaches scheme.

13Children's Privacy

Our website is intended for adults. We do not knowingly collect personal information from children under 16. If you believe a child has provided us with personal information, please contact us and we will delete it.

14Complaints

If you have a concern about how we have handled your personal information, please contact us first at contact@accinta.com and we will respond within 30 days. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

15Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be published on this page with the updated date shown at the top.

16Contact Us

If you have any questions about this page, please get in touch: