Billing Policy
Last updated: 3 October 2026
Contents
1Overview
This Billing Policy explains how ACCINTA ("we", "us", "our") charges for orders placed on accinta.com, which payment methods we accept, and what happens if there is a problem with a payment. It should be read together with our Billing Terms and Conditions and Terms of Service.
2Accepted Payment Methods
We accept major credit and debit cards, including Visa and Mastercard, as well as any other payment methods displayed at checkout. The payment options available to you are shown on the checkout page before you place your order.
3Currency, Pricing & GST
All prices on our website are listed in Australian Dollars (AUD) and include GST where applicable. Shipping within Australia is free, so the total shown at checkout is the total amount you will be charged.
If you pay with a card issued outside Australia, your bank may apply currency conversion or international transaction fees. These fees are set by your bank and are not charged by ACCINTA.
4When You Are Charged
Your payment method is charged at the time you place your order. You will receive an order confirmation email with a summary of your purchase, including the amount charged and the GST included.
5Order Verification
To protect our customers against fraud, some orders may be reviewed before they are processed. We may contact you to verify your billing details. If we cannot verify an order, we may cancel it and issue a full refund to your original payment method.
6Billing Information
Please make sure the billing name, address and payment details you enter at checkout are accurate and match the details held by your card issuer. Incorrect billing information may cause your payment to be declined or your order to be delayed.
7Declined or Failed Payments
If your payment is declined, your order will not be processed. Please check your details and try again, use a different payment method, or contact your bank. We cannot see the reason a payment was declined — only your bank can provide this information.
8Pricing Errors
We work hard to make sure all prices on our website are correct. If an item is listed at an incorrect price due to an error, we will contact you before your order ships and give you the option to continue at the correct price or cancel for a full refund.
9Tax Invoices
Your order confirmation email serves as your receipt. If you need a formal tax invoice, please email contact@accinta.com with your order number and we will send one to you.
10Refunds
Approved refunds are issued to your original payment method within 3–5 business days. Depending on your bank, it may take a few additional business days for the funds to appear. For full details, see our Refund & Returns Policy.
11Disputes & Chargebacks
If you notice a charge you don't recognise or have a problem with a payment, please contact us first at contact@accinta.com. Most issues can be resolved quickly and directly. Raising a chargeback with your bank before contacting us may delay the resolution of your issue.
12Payment Security
Our checkout is protected by SSL encryption, and payments are processed by secure third-party payment providers that comply with the Payment Card Industry Data Security Standard (PCI DSS). We never store your full card details on our website.
13Contact Us
If you have any questions about this page, please get in touch:
NSW 2770, Australia
Sat – Sun: Closed