Freight Shipping Policy

1Overview

Some larger or heavier products — such as large garden beds, greenhouses, sheds or outdoor furniture — are too big for standard parcel delivery and are shipped by a freight carrier. This policy explains how freight deliveries work. It should be read together with our Shipping Policy.

2Freight Shipping Cost

Freight delivery is free on all orders delivered within Australia, just like our standard shipping.

3Delivery Times

Freight orders are processed within 1–2 business days. Delivery times depend on your location and the carrier's schedule, and may take slightly longer than standard parcel delivery, particularly in regional and remote areas.

4Scheduling Your Delivery

The freight carrier may contact you by phone, SMS or email to arrange a delivery time. Please make sure the phone number and email address on your order are correct, and respond to the carrier promptly to avoid delays.

5Kerbside Delivery

Freight deliveries are made to the kerbside or front of the property at the delivery address. Drivers are not able to carry items inside, up stairs, or to the backyard, and do not provide assembly or installation.

6Delivery Access

Please make sure the delivery address can be safely accessed by a truck. If there are access restrictions (such as narrow roads, gates, steep driveways or no truck access), please let us know before your order ships so we can help arrange delivery.

7Receiving Your Delivery

Someone aged 18 or over should be available to receive the delivery. Before signing, please:

• Check the number of boxes matches the delivery paperwork.
• Inspect the packaging for visible damage.
• Write any damage or missing boxes on the delivery paperwork before signing.

If you notice damage after delivery, email contact@accinta.com within 7 days of delivery with your order number and photos of the item and packaging. We will arrange a replacement or refund.

8Missed Deliveries

If a delivery cannot be completed because no one is available or the address is incorrect, the carrier may return the item to the depot. We will contact you to arrange re-delivery. Additional fees may apply for re-delivery where the delivery failed due to incorrect details or no one being available at an agreed time.

9Returns of Freight Items

Freight items can be returned under our Refund & Returns Policy. For change-of-mind returns, freight return costs are the customer's responsibility; for damaged, faulty or incorrect items, we cover the return cost. Please contact us before returning a freight item so we can arrange collection.

10Your Consumer Rights

Nothing in this policy limits or excludes any rights you have under the Australian Consumer Law.

11Contact Us

If you have any questions about this page, please get in touch: