Most orders are processed within 1–2 business days. Once shipped, delivery typically takes 2–7 business days depending on your location in Australia. Regional and remote areas may take a little longer. You'll receive a tracking number by email as soon as your order ships.

You can check the status of your order anytime on our Track Order page using your order number and billing email. If you need further help, email us at contact@accinta.com and we'll look into it for you.

Yes! We offer free shipping on all orders delivered within Australia — no minimum spend and no hidden fees.

At this time we only ship within Australia. We don't currently offer international shipping.

Orders placed before 12:00 PM AEST on a business day are usually processed the same day. Orders placed after the cut-off, on weekends or on public holidays are processed the next business day.

Some larger or heavier items (such as large garden beds, greenhouses or outdoor furniture) may be shipped by a freight carrier. Freight delivery is still free, and the carrier may contact you to arrange a suitable delivery time.

Each order can only be shipped to one address. If you'd like items sent to different addresses, please place a separate order for each address.

Please contact us as soon as possible at contact@accinta.com or +61 490 064 706. If your order hasn't shipped yet, we'll update the address for you. Once an order has shipped, we may not be able to change it.

If a parcel is returned to us because of an incorrect address or a failed delivery, we'll contact you to arrange re-delivery or a refund. Additional shipping costs may apply for re-delivery if the address provided was incorrect.

We accept major credit and debit cards, including Visa and Mastercard, along with any other payment methods displayed at checkout. All prices are in Australian Dollars (AUD).

Any available payment plan or buy-now-pay-later options will be shown at checkout. If you don't see one, it isn't currently available for that order.

Absolutely. Our checkout is protected by SSL encryption and payments are processed by secure, PCI-compliant payment providers. We never store your full card details on our website.

Yes — you can cancel any order before it ships, no questions asked. Just email us at contact@accinta.com with your order number. Once an order has shipped, you can return it under our Returns Policy instead.

If your order hasn't shipped yet, contact us as soon as possible and we'll do our best to update items, quantities or details. Once your order has been dispatched, changes are no longer possible.

We offer a 90-day return window from the date of delivery, with no restocking fees. Items should be unused and returned in their original packaging. Please see our Refund & Returns Policy for full details. Our policy is in addition to your rights under the Australian Consumer Law.

If your item is faulty, damaged or not what you ordered, we cover the cost of return shipping. For change-of-mind returns, return shipping is the customer's responsibility unless stated otherwise.

Once we receive and inspect your return, we'll process your refund within 3–5 business days. Refunds go back to your original payment method, and your bank may take a few additional business days to show the funds.

The fastest way to get a different item is to return the original for a refund and place a new order. If you need help, email us and we'll guide you through it.

We're sorry! Please email contact@accinta.com within 7 days of delivery with your order number and photos of the damage and packaging. We'll arrange a replacement or full refund at no cost to you.

Contact us with your order number and a description (and photos if possible). We'll arrange a free return and send the correct item or a replacement, or issue a full refund — whichever you prefer.

Yes. Every product we sell is genuine and comes with the full manufacturer's warranty. In addition, you are protected by the consumer guarantees under the Australian Consumer Law.

Manufacturer warranties generally cover defects in materials and workmanship under normal use. They don't usually cover normal wear and tear, misuse, accidental damage or improper installation. Coverage and length vary by product and brand.

Email us at contact@accinta.com with your order number, a description of the issue and photos or video if possible. We'll help you through the claim with the manufacturer or arrange a solution directly.

For many products we can help source replacement parts through the manufacturer. Contact us with the product name and the part you need, and we'll let you know what's available.

We don't currently offer assembly or installation services. Most of our products are designed for easy DIY assembly at home.

Yes. Products that require assembly include instructions from the manufacturer. If anything is missing or unclear, contact us and we'll help.

Try refreshing the page, clearing your browser cache and cookies, or opening the site in a different browser or device. Checking your internet connection can also help. If the problem continues, please let us know.

Take a screenshot of the error and note what you were doing when it appeared, then email it to contact@accinta.com. Our team will look into it and get back to you as quickly as possible.